We ship worldwide with Deutsche Post.
Delivery time in Germany:
• Delivery in 2 - 3 working days
Delivery time to Austria, Liechtenstein, Luxembourg and Switzerland:
• Delivery in 3 - 8 working days
Delivery time within EU except French Guiana, Martinique, Guade loupe, Réunion, Mayotte, Canary Islands, Ceuta and Melilla and the Azores and Madeira
• Delivery in 8 - 14 working days
Delivery time in all other countries:
• Delivery in 10 - 21 working days
Please note that deliveries to non-EU countries are ex VAT. In addition to the shipping costs, other costs such as national sales tax and import duties usually accrue. These costs are to be paid directly in the receiving country.
All prices include 19% VAT *.
* For orders outside the EU, only the net prices will be charged. Please note that deliveries to third countries may incur customs costs and import VAT.
Return Policy / Withdrawal
Consumers have a fourteen-day withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post or e-mail) of your decision to withdraw from this contract. The necessary contact details can be found in our imprint. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To PreCoTec - M.Henkel & R. Wiele GbR, Kastanienweg 15, 01705 Pesterwitz,
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
(*) Delete as appropriate.